Comprehensive Privacy Policy

Interpretation and Definitions

Definitions

• Company ("We," "Us," "Our") refers to Knowledge Click.
• Country refers to: Harare, Zimbabwe (or insert your registered business location here).
• Data Controller means the natural or legal person who determines the purposes and means of processing Personal Data.
• Personal Data is any information that relates to an identified or identifiable individual.
• Service refers to the Website and the DFY digital services provided by Knowledge Click.
• Website refers to Knowledge Click, accessible from [https://knowledge.click]

Data Collection and Purpose

Types of Data Collected

Personal Data (Provided by You)

This includes identity and contact data collected when you fill out a strategy request form, sign up for services, or book an audit.

• Identity Data: First name, last name, Business Name, Industry.
• Contact Data: Email address, Phone number, Website URL.
• Qualification Data: Client challenge/goal description, service interest (DFY System selected).

AI Chatbot Interaction Data (Content Data)

When You utilize our AI-powered Chatbots for lead qualification or support, We collect and process the conversation content, including timestamps and derived intent data. This Content Data is essential to:

1. Provide immediate, contextually accurate answers to your queries.
2. Qualify leads and categorize them for efficient handover to our human sales strategists.
3. Model Improvement: Anonymized and aggregated conversation data is used to continually fine-tune the accuracy and predictive performance of our proprietary Knowledge Click AI models.

Data Warning: Please do not input highly sensitive, confidential, or regulated information (e.g., financial, health, or private personal data of third parties) into the Chatbot or any open form fields.

Usage Data and Tracking

Usage Data is collected automatically to analyze website flow, identify popular pages, and monitor server performance.

• Technical Data: IP address, browser type, device type (mobile, desktop), operating system, unique device identifiers.
• Interaction Data: Pages visited, duration of visit, referral sources, and click paths.
• Tracking: We use Cookies, Web Beacons, and similar technologies for functionality, acceptance tracking, and limited performance analysis.

Legal Basis for Processing (GDPR Compliance)

We rely on the following legal grounds to collect and use Your Personal Data:

• Performance of a Contract: Processing data necessary to enter into, or perform, the DFY service contract with You.
• Legitimate Interests: Processing data necessary for our legitimate business interests, provided Your fundamental rights do not override those interests (e.g., website improvement, marketing).
• Consent: Relying on Your explicit consent for non-essential purposes, such as sending promotional email newsletters.
• Legal Obligation: Processing data when necessary to comply with a legal or regulatory obligation.

Data Use and Retention

How We Use Your Personal Data

We use your data for internal business operations, communication, marketing, and managing service-related updates.

Data Retention Policy

We retain Your Personal Data only for as long as is strictly necessary for the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements (typically the contract duration plus any applicable statutory periods).

Disclosure and International Transfer

Disclosure of Your Data

Your Personal Data may be shared with Service Providers (e.g., cloud hosting, CRM), Professional Advisers**, and **Law Enforcement (if legally required).

International Data Transfer

Your information is processed in Harare, Zimbabwe and may be transferred to and processed in countries outside of Your jurisdiction (e.g., to the United States for hosting). Where data is transferred internationally, we rely on Standard Contractual Clauses (SCCs) or equivalent legal mechanisms to safeguard the transfer.

Your Data Protection Rights

Depending on Your location, You may have the following comprehensive rights regarding your Personal Data:

• Right to Access: The right to obtain access to the data we process about you.
• Right to Erasure (Right to be Forgotten): The right to request the deletion of your Personal Data when there is no compelling reason for its continued processing.
• Right to Object: The right to object to the processing of your Personal Data (e.g., for direct marketing).

To exercise any of these rights, please contact us directly using the contact information provided below.

Security and Contact

Security of Your Personal Data

We implement technical and organizational measures to protect Your Personal Data, including data encryption and access control. However, You acknowledge that no method of transmission is 100% secure.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, You can contact the Knowledge Click Data Protection Officer at:

• By email: support@knowledge.click
• By visiting this page: [https://knowledge.click/contact]